Resource library

Blog
Why Store and District Managers struggle with CX data (and how to fix it)
Blog
How Canadian retailers can thrive amidst tariffs: A 12-month roadmap
Blog
Mastering your online presence: How to calculate a Google star rating
Blog
Understanding the Consumer Effort Score (CES)
Blog
Mastering survey best practices: a guide to effective consumer experience research
Blog
Where does CSAT fit into the customer experience?
Blog
The power of Net Promoter Score (NPS)
Blog
Mastering Google SEO Ranking: The 4 R’s of Google Reviews
Ebook
Why shoppers leave retail stores empty-handed – and how to convert them this holiday season
Blog
How to calculate your conversion rate in retail – and 4 ways to improve it
Blog
Top digital disruptions facing brands – and how to solve them
Webinar - Cracking the Code to In-Store Conversions
Webinar
Cracking the code to in-store conversions
Events
Chatter is heading to eTail 2022
why should my organization activate... part 2
Blog
Why organizations should activate every employee with closed-loop feedback (Part 2 of 2)
blog - why should my organisation activate...
Blog
Why organizations should activate every employee with closed-loop feedback (Part 1 of 2)
White paper - Take action or take the hit - Vol 1 -Cart abandonment
White Paper
White paper: Take action, or take the hit
Blog - Meet Sarah Fahey
Blog
Meet Sarah Fahey, Senior Retail Analyst
Webinar - Owning your online reputation
Webinar
Owning your online reputation
Blog: 5 steps to elevating your brand’s social reputation
Blog
5 steps to elevating your brand’s social reputation
Blog: What’s next for experience management
Blog
What’s next for experience management
Blog
Meet Allen Turner, Head of Insights & Market Research
Chatter by Stingray at the Future Stores 2022 in Seattle
Events
Future Stores 2022
Blog
Meet William Folsom, Head of Client Success 
The new era of experience management
Webinar
The new era of experience management
Webinar - Unlock the Non-Purchaser
Webinar
Unlock the Non-Purchaser
to Achieve Brand Growth
Case Studies
Global retailer boosts NPS by 20%
Blog
6 Competencies of Highly Effective Experience Professionals
Case Studies
Global fashion retailer
saves 5% of lost sales
Blog
62% of non-purchasers intend to buy, so why are retailers not converting more store traffic?
Blog article thumbnail
Blog
So, your NPS is 72 – what’s your point?!
Thumbnail experience gab
Blog
The experience gap
Meet Zack Hamilton thumbnail
Blog
Meet Zack Hamilton, Chief Experience Officer

Podcast