S1E15 • Love on the frontline
Steve Kincanon, CDF Doors
Just ask seasoned executive Steve Kincanon: if you love your frontline employees, they will love your brand and customers right back. This episode digs deep into why we should be pivoting from score-obsessed to appreciation-obsessed, and why our CX will thank us later.
As a Senior Executive with over 20 years of experience in sales and operations management, Steve Kincanon has learned that love is the foundation for leadership success. He has opened, operated, and accelerated the ROI growth of over 200 locations across 20+ states, and throughout his career, he has led a variety of cross-functional teams.
Kincanon spent more than 15 years at Aaron’s Sales and Lease working in multiple capacities, including VP of Sales and Customer Engagement, VP of Operations, and Director of Operations. He is currently the COO of CDF Doors and COO of Fast Specialties.