Chatter launches real-time conversations that dig into non-purchaser issues, then provides quick recommendations to remove the friction and save the sale. Our highly engaging platform captures up to 25% of non-purchaser feedback, giving brands unprecedented access to a neglected demographic.
Chatter’s conversational feedback platform is 8X more engaging than traditional survey methods. For brands, that means more responses, deeper insights, and higher-impact improvements to the overall customer experience.
From inventory issues to a lack of product information, there are countless reasons why someone might abandon their in-store purchase. Chatter steps in with specific questions and quick suggestions before the sale is lost forever, helping brands win back customers.
Is someone having trouble finding a certain size, colour, or item in-store? Chatter can scan your brand’s website, determine whether the specific product is available online, and instantly drop a native link into the chat.
Change the course of your CX strategy forever with actionable insights from Chatter. In just 60 days, get your new approach off the ground and start boosting conversions right away.
Add non-purchasers to your customer mix by targeting ther issues directly: onboard Chatter once and keep acquisition costs low forever after.
Target consumers who are actively shopping in-store and resolve their challenges before they walk away. How? Uncover their pain points through one-to-one conversations in real-time.
Chatter keeps it in the family. Use our actionable insights to sharpen your win-back strategy and decrease the flow of existing or potential customers towards your competitors.
Chatter’s conversational, insights-oriented feedback engine, proven to be 8X more engaging than traditional survey methods
A real-time results dashboard that assembles feedback and provides rapid analysis, including your top strengths, weaknesses, and live time reports.
Our proprietary AI technology that categorizes free-text questions based on thousands of retail-related topics, all in real time.
Chatter's unique web hooks can determine whether a product is available online, re-routing customers in the revenue funnel to convert instantly.
There’s no limit to the CX improvements brands can make with Chatter’s help, from improving customer satisfaction and increasing employee retention to optimizing website performance.
Get off the ground and start seeing real, concrete results within 60 days.
