Chatter for retail

Earn shoppers’ dollars and devotion with oustanding retail experiences

How do you become a brand shoppers trust, recommend, and support for life? Retailers don’t have time for guesswork: they need precise consumer insights that enable immediate action. Chatter connects with shoppers across touch points to boost retention, loyalty, and satisfaction.

Set your brand apart with actionable insights

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Boost in-store conversions by 5%

 

Engage with non-purchasers in real time to resolve their issues and win back their business – before the sale is lost forever.​

Prioritize for impact​

 

The NPS and CSAT Booster tool identifies key areas of improvement, then determines which actions will deliver the most value.​

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Connect on a deeper level

 

Initiate one-to-one feedback conversations with shoppers via their preferred channel: SMS, email, online, mobile app, or contact center.​

Collect and analyze reviews

 

Chatter encourages shoppers to leave reviews on search engines and social pages, helping you hone your online reputation and outrank the competition.​

Increase loyalty and lifetime value

 

Satisfied customers visit more frequently and often spend more as well. Outstanding experiences will keep them coming back again and again.

Keep employees happy

 

Understand what your team really needs and reduce turnover in the process by empowering the voice of the employee with Chatter.​

Your dining experience deserves even better

 

Get off the ground and start seeing real, concrete results within 60 days.