S1E10 • Put me in, coach

Ray Riley, Progress Retail

Episode overview

Training and development teams are chronically left out of the CX conversation. But if they’re the ones responsible for coaching customer-facing staff, shouldn’t their voices be heard? This episode, featuring Ray Riley (CEO of Progress Retail), makes the case for elevating training professionals to cross-functional stakeholders. 

Guest bio

Ray Riley is the CEO of Progress Retail: a specialized operations platform designed to make multi-store retail ops a breeze. As a career-long retail operator, Ray knows just how valuable it is to be able to boost employee productivity and in-store transaction values – so his company built a solution that could do it all. Based in bustling Chicago, Ray is passionate about physical retail, especially when it comes to how technology is designed and implemented around brand nuances and the evolving role of in-store teams.