Is your team motivated to uphold your brand values on the front line? Is your brand experience consistent? Are you a change management champion? When operations managers use Chatter, the answer is “yes.”
Deliver a consistent brand experience
across online, mobile, and in-store
channels, as well as the
Seamlessly implement new procedures,
win staff buy-in, and handle change
management with an always-on
line of communication
Leverage the voice of the employee to
ensure your talent strategy is airtight,
from attracting and onboarding
to training and enrichment
Engage with customers in real time to
instantly troubleshoot issues and increase
conversions both in-store and online
Bring on new customers and generate
consistent demand for your products or
services while keeping acquisition costs at bay
Cut through the noise and empower staff to effect real change by displaying insights that are relevant to each person’s specific role.
Understand individual employees’ strengths and weaknesses, then upskill them through personalized coaching and training.
Instantly start a dialogue with customers who are experiencing issues. Quickly suggest solutions and recover the relationship with automated actions in real time.
Compare the actions carried out by your experience teams against business data to evaluate their impact.
Implement an always-on listening channel to understand what’s working, whether staff are satisfied, and whether they view you as an employer of choice.
Book a demo with one of our pros and discover how we make CX management a breeze.