Take more online purchases across the finish line and win customers for life. Chatter helps brands identify and overcome obstacles along the digital journey using real-time consumer insights.
Your traditional survey is letting you down. The feedback it provides is too little, too late: by the time it reaches your desk, dissatisfied customers are long gone, and further questions are off the table.
Chatter turns one-sided surveying into a two-way conversation. Our AI-powered conversational platform collects feedback from shoppers in real time, then resolves their issues on the spot to save lost sales and preserve the relationship.
We get to the bottom of why they don’t buy, helping brands smooth out frictions along the digital journey and convert more customers than ever.
Engage customers and collect illuminating insights across website, mobile app, and email touchpoints.
Using its bank of 4,000+ topics and knowledge of 12 languages, our AI engine sorts free-text feedback into granular categories.
Chatter uses behavioral cues – like navigating away from a page or abandoning a cart – to capture live shopper feedback.
Chatter paves a direct and personalized path towards resolution by suggesting similar products, connecting shoppers to the call center, and more.
Get notified about real-time customer issues via the Digital Alert Manager, then close the loop and recover the relationship with a speedy solution.
Understand which areas of your business are performing well and which are causing the most friction, then prioritize high-impact improvements.
Blend Chatter into your existing tech ecosystem to seamlessly enrich your digital experience strategy.
There’s no limit to the improvements brands can make with Chatter’s help, from improving customer satisfaction and increasing employee retention to optimizing website performance.
Get off the ground and start seeing real, concrete results within 60 days.
