DIGITAL EXPERIENCE

Boost online
conversions by 6%

Take more online purchases across the finish line and win customers for life. Chatter helps brands identify and overcome obstacles along the digital journey using real-time consumer insights.

Digital experience

The survey is dead – long live the conversation

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Your traditional survey is letting you down. The feedback it provides is too little, too late: by the time it reaches your desk, dissatisfied customers are long gone, and further questions are off the table.

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Chatter turns one-sided surveying into a two-way conversation. Our AI-powered conversational platform collects feedback from shoppers in real time, then resolves their issues on the spot to save lost sales and preserve the relationship.

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We get to the bottom of why they don’t buy, helping brands smooth out frictions along the digital journey and convert more customers than ever.

Engage and convert online customers as they shop

Analyze from every angle

Analyze from every angle

 

Engage customers and collect illuminating insights across website, mobile app, and email touchpoints.

Organize insights for action

 

Using its bank of 4,000+ topics and knowledge of 12 languages, our AI engine sorts free-text feedback into granular categories.​

Organize insights for action
Collect contextual insights

Collect contextual insights

 

Chatter uses behavioral cues – like navigating away from a page or abandoning a cart – to capture live shopper feedback.​

Provide one-to-one recommendations

 

Chatter paves a direct and personalized path towards resolution by suggesting similar products, connecting shoppers to the call center, and more.​

Provide one-to-one recommendations
Detect and fix urgent issues

Detect and fix urgent issues

 

Get notified about real-time customer issues via the Digital Alert Manager, then close the loop and recover the relationship with a speedy solution.​

Know your strengths and weaknesses

 

Understand which areas of your business are performing well and which are causing the most friction, then prioritize high-impact improvements.

Know your strengths and weaknesses
Integrate your tech stack

Integrate your tech stack

 

Blend Chatter into your existing tech ecosystem to seamlessly enrich your digital experience strategy.​

CASE STUDY

How Chatter helped global fashion brand save 5% of lost sales

READ THE STORY

Browse even more solutions

There’s no limit to the improvements brands can make with Chatter’s help, from improving customer satisfaction and increasing employee retention to optimizing website performance.

Your bottom line can’t wait

Get off the ground and start seeing real, concrete results within 60 days.