S1E1 • The time for change is now

Zack Hamilton, Chatter

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Episode overview

The current state of traditional experience management is failing brands, and the experience gap is growing larger by the day. How can leaders in this space become more effective? How can they better understand customer pains, connect the dots, and influence their organizations to take action?

Hosted by Zack Hamilton (CXO Chatter by Stingray, ex-Medallia), this podcast seeks to answer these questions. We will be chatting with influential experience professionals and cross-functional stakeholders to paint a complete picture of today’s CX landscape: what’s working, what’s not, and how we can reorient our efforts to build better, more action-oriented brands.

Host bio

Zack Hamilton, Chief Experience & Strategy Officer at Chatter by Stingray, is an experience management veteran of more than 20 years. In addition to serving as an Executive Advisor to 200+ retail brands around the world, he has successfully led go-to-market and enablement strategy initiatives across the Medallia retail ecosystem.

Most recently, Zack was asked to join both the Forbes Business Council and Fast Company’s Executive Board, cementing his status as an influential voice in his industry.