Owning your online reputation
Online reviews: the key to CX success
The impact of online reviews can’t be overstated: 70% of shoppers trust them as much as a personal recommendation, and 77% read reviews before making a purchase.
If you don’t know what your customers are saying about your brand, you’re missing out on a huge opportunity for CX improvement! This webinar is all about the importance of knowing where you stand in consumer’s eyes, and how to tap into this treasure trove of insights.
Access the on-demand webinar
Zack Hamilton, Chief Experience & Strategy Officer at Chatter, is an experience management veteran of more than 20 years. In addition to serving as an Executive Advisor to 200+ retail brands around the world, he has successfully led go-to-market and enablement strategy initiatives across the Medallia retail ecosystem. Most recently, Zack was asked to join both the Forbes Business Council and Fast Company’s Executive Board, cementing his status as an influential voice in his industry.
Sarah Fahey is a Senior Retail Analyst for Chatter. During her time in the retail industry, she had the opportunity to occupy merchandising, styling, and management roles as a result of her sales and leadership abilities. Today, Sarah remains actively involved in the space: she founded Forgotten Frocks Resale, a multi-channel online reselling business, and since July 2019, she has been an ambassador for global fashion reseller Poshmark.