Resource Library

Resource Library
Insights & Articles
Why Tripadvisor matters in the travel and tourism landscape
Resource Library
Insights & Articles
Boost conversions and loyalty—not your in-store labour spend
Resource Library
Guides & Playbooks
How to improve BOPIS for better customer satisfaction
Resource Library
Case Studies
How a simple gift guide quiz drove a 50-percent increase in conversion
Resource Library
Guides & Playbooks
How to analyze open-ended survey responses at scale
Resource Library
Insights & Articles
Measuring associate effectiveness for in-store CX using data, AI, and feedback tools
Resource Library
Guides & Playbooks
How to get more customers to complete your surveys
Resource Library
Insights & Articles
Why Store and District Managers struggle with CX data (and how to fix it)
Resource Library
Insights & Articles
How Canadian retailers can thrive amidst tariffs: A 12-month roadmap
Resource Library
Case Studies
Boosting sales and reputation: How Chatter Research helped Music Go Round hit the high notes
Resource Library
Guides & Playbooks
Mastering your online presence: How to calculate a Google star rating
Resource Library
Guides & Playbooks
Understanding the Consumer Effort Score (CES)
Resource Library
Guides & Playbooks
Mastering survey best practices: a guide to effective consumer experience research
Resource Library
Guides & Playbooks
Where does CSAT fit into the customer experience?
Resource Library
Guides & Playbooks
The power of Net Promoter Score (NPS)
Resource Library
Guides & Playbooks
Mastering Google SEO Ranking: The 4 R’s of Google Reviews
Resource Library
Case Studies
Major industrial supplier turns customer feedback into new business
Resource Library
Case Studies
How incentive boosted engagement, NPS, and CSAT for leading coffee company
Resource Library
Research & Reports
Why shoppers leave retail stores empty-handed – and how to convert them this holiday season
Resource Library
Guides & Playbooks
How to calculate your conversion rate in retail – and 4 ways to improve it
Resource Library
Insights & Articles
Top digital disruptions facing brands – and how to solve them
why should my organization activate... part 2
Insights & Articles
Why organizations should activate every employee with closed-loop feedback (Part 2 of 2)
blog - why should my organisation activate...
Insights & Articles
Why organizations should activate every employee with closed-loop feedback (Part 1 of 2)
Resource Library
Case Studies
Fanatics optimizes staffing and store layout with Chatter
White paper - Take action or take the hit - Vol 1 -Cart abandonment
Research & Reports
White paper: Take action, or take the hit
Blog: 5 steps to elevating your brand’s social reputation
Guides & Playbooks
5 steps to elevating your brand’s social reputation
Blog: What’s next for experience management
Insights & Articles
What’s next for experience management
Resource Library
Insights & Articles
6 Competencies of Highly Effective Experience Professionals
Resource Library
Insights & Articles
62% of non-purchasers intend to buy, so why are retailers not converting more store traffic?
Resource Library
Case Studies
How do you build a better customer experience?
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Insights & Articles
So, your NPS is 72 – what’s your point?!
Thumbnail experience gab
Insights & Articles
The experience gap