Resource library

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Blog
How to improve BOPIS for better customer satisfaction
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Blog
How a simple gift guide quiz drove a 50-percent increase in conversion
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Blog
How to analyze open-ended survey responses at scale
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Measuring associate effectiveness for in-store CX using data, AI, and feedback tools
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How to get more customers to complete your surveys
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Why Store and District Managers struggle with CX data (and how to fix it)
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How Canadian retailers can thrive amidst tariffs: A 12-month roadmap
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Boosting sales and reputation: How Chatter Research helped Music Go Round hit the high notes
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Mastering your online presence: How to calculate a Google star rating
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Understanding the Consumer Effort Score (CES)
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Mastering survey best practices: a guide to effective consumer experience research
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Where does CSAT fit into the customer experience?
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The power of Net Promoter Score (NPS)
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Mastering Google SEO Ranking: The 4 R’s of Google Reviews
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Ebook
Why shoppers leave retail stores empty-handed – and how to convert them this holiday season
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How to calculate your conversion rate in retail – and 4 ways to improve it
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Blog
Top digital disruptions facing brands – and how to solve them
why should my organization activate... part 2
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Why organizations should activate every employee with closed-loop feedback (Part 2 of 2)
blog - why should my organisation activate...
Blog
Why organizations should activate every employee with closed-loop feedback (Part 1 of 2)
White paper - Take action or take the hit - Vol 1 -Cart abandonment
White Paper
White paper: Take action, or take the hit
Blog - Meet Sarah Fahey
Blog
Meet Sarah Fahey, Manager of Insights & Analytics
Blog: 5 steps to elevating your brand’s social reputation
Blog
5 steps to elevating your brand’s social reputation
Blog: What’s next for experience management
Blog
What’s next for experience management
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Blog
Meet Allen Turner, VP, Insights & Analytics
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Meet William Folsom, Head of Client Success 
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Case Studies
Global retailer boosts NPS by 20%
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6 Competencies of Highly Effective Experience Professionals
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Case Studies
Global fashion retailer
saves 5% of lost sales
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Blog
62% of non-purchasers intend to buy, so why are retailers not converting more store traffic?
Blog article thumbnail
Blog
So, your NPS is 72 – what’s your point?!
Thumbnail experience gab
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The experience gap