Customer feedback for the modern retailer
Our online & SMS conversations make giving feedback as effortless as possible for your customers on a medium they use the most. Our mobile centric solution not only promotes detailed, qualitative feedback but can drive ecommerce and app installs as well.
Chatter uses AI-driven, conversational surveys to increase online and in-store conversion by 1.4%. Our conversation engine interprets responses in real-time to deliver actionable insights when they matter.
Chat where your customers are
Chatter uses AI-driven, conversational surveys to increase online and in-store conversion by 1.4%. Our conversation engine interprets responses in real-time to deliver actionable insights when they matter.
PREVENT
Track what topics are affecting your NPS scores and address them in real-time
ANALYZE
Group, split and segment your survey data over multiple dimensions
TRACK
Track your NPS, Satisfaction, and customer’s most discussed topics over time
DISCOVER
Find out what your customers are saying and what’s impacting their satisfaction
PREVENT
Track what topics are affecting your NPS scores and address them in real-time
ANALYZE
Group, split and segment your survey data over multiple dimensions
TRACK
Track your NPS, Satisfaction, and customer’s most discussed topics over time
DISCOVER
Find out what your customers are saying and what’s impacting their satisfaction
Instant Insights
Real-time Results
Consumers share their experience in their own words
Our AI instantly categorizes responses
Over 1,200 topics specifically related to retail and eCommerce
Discover unknown opportunities to increase conversion
Learn how Chatter Research’s eCommerce solution can lead to a 2% increase in conversions!
Hear From Everyone –
Not Just Customers
We don’t just target purchasers. Our conversations capture 25% of non-purchasers giving you valuable insight into what prevented conversion and re-targeting them before it’s too late.
Don’t take our word for it.
Hear from our satisfied customers.
“Chatter provides us with the cutting-edge tools we need to gain visibility into customer sentiment. Their revolutionary AI provides us with instant feedback from our customers that is straight to the point and actionable.”
Mike Moran
Vice President, Fanatics Retail
“Before using Chatter we didn’t have consistent customer feedback flowing in. We chose Chatter because of their innovative platform and personal touch. Our stores now have consistent feedback flowing in directly from customers on a daily basis. Its very empowering and motivating! “
Cindy Keddington
(Former) Voice of the Customer, LUSH
“The results were immediate and meaningful. Chatter’s AI shopper feedback solution delivered learning that gave us a real edge. The real time learning allowed us to quickly reduce friction around our website checkout and increase our shopper conversion.”
Milton Pappas
(Former) Chief Digital Officer, RTW Retailwinds
Here’s just a few
of our Satisfied Industry Leaders
Chatter is trusted and used in over 5,000 stores worldwide by industry leaders in customer experience.
Let’s Chat!
Sign up for a demo and we’ll get back to you within 48 hours.