Chatter uses AI-driven, conversational surveys to increase online and in-store conversion by 1.4%. Our conversation engine interprets responses in real-time to deliver actionable insights when they matter.
Chatter uses AI-driven, conversational surveys to increase online and in-store conversion by 1.4%. Our conversation engine interprets responses in real-time to deliver actionable insights when they matter.
Track what topics are affecting your NPS scores and address them in real-time
Group, split and segment your survey data over multiple dimensions
Track your NPS, Satisfaction, and customer’s most discussed topics over time
Find out what your customers are saying and what’s impacting their satisfaction
Track what topics are affecting your NPS scores and address them in real-time
Group, split and segment your survey data over multiple dimensions
Track your NPS, Satisfaction, and customer’s most discussed topics over time
Find out what your customers are saying and what’s impacting their satisfaction
Consumers share their experience in their own words
Our AI instantly categorizes responses
Over 1,200 topics specifically related to retail and eCommerce
Discover unknown opportunities to increase conversion
We don’t just target purchasers. Our conversations capture 25% of non-purchasers giving you valuable insight into what prevented conversion and re-targeting them before it’s too late.
“Chatter provides us with the cutting-edge tools we need to gain visibility into customer sentiment. Their revolutionary AI provides us with instant feedback from our customers that is straight to the point and actionable.”
Mike Moran
Vice President, Fanatics Retail
“Before using Chatter we didn’t have consistent customer feedback flowing in. We chose Chatter because of their innovative platform and personal touch. Our stores now have consistent feedback flowing in directly from customers on a daily basis. Its very empowering and motivating! “
Cindy Keddington
(Former) Voice of the Customer, LUSH
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