Personal Banking Study 2020

Opportunities for Banks in 2021

2020 was a year of firsts – what effect did that have on how consumers banked? We conducted a study to find out.

Starting in January 2021, we heard from over 2,100 people in just seven days. We asked them a series of questions to determine what changes they made to the way they banked in the past year and how the COVID-19 pandemic affected them. Download the PDF to see all of our findings.

Download the Full 2020 Personal Banking Study to Learn More